Samsung Note II and PDF's


I have several users that have the Samsung Note II they are unable to pull up any PDF's that are on my app. Any other model Motorola, Samsung will work. Any ideas?

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    Hi Scott,

    Thanks for contacting us. I'm sorry to hear you're having problems with the PDF newsletter within your app. I just did a test myself and was able to click on the newsletter and open the PDF no problem. I saw the headline "Dee Notation".

    Perhaps it is an issue with the mobile device you are using. Are you able to open other PDF files on it? Do you have a PDF reader installed?

    Might I suggest that you consider using the "Custom Content" function instead of the Documents function. That will ensure that more people can view your newsletters without needing to have a PDF reader installed on their phones...

    Please let me know if we can help in any other way. If you still cannot get it working, and you know that you can open other PDF files on your phone, then please let us know what type of phone you are using, and whether you are accessing the native version of the app or the HTML5 mobile web version.

    Thanks & good luck with your app!

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